Improve Diagnostic Skills By Listening Better
Improve Diagnostic Skills By Listening Better
Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.
Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps set the appointment, confirm the service request, complete the payment, and confirm any follow-up service requirements.
Speakers Doug Kaufman, Editor, ShopOwner
Underhood Service targets repair shops that derive 50 percent or more of their revenue from the service and repair of under-the-hood systems. The expanding amount of knowledge and capital needed to keep up with technological advances has led these shop owners to concentrate on underhood systems, while also offering preventive maintenance services on most major vehicle systems. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Underhood Service and the Underhood Service eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
Underhood Service targets repair shops that derive 50 percent or more of their revenue from the service and repair of under-the-hood systems. The expanding amount of knowledge and capital needed to keep up with technological advances has led these shop owners to concentrate on underhood systems, while also offering preventive maintenance services on most major vehicle systems. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Underhood Service and the Underhood Service eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
ByUnderhood Service Staff Writers on Jun 13, 2022
ByUnderhood Service Staff Writers on Jun 16, 2022
ByUnderhood Service Staff Writers on Jun 13, 2022
ByUnderhood Service Staff Writers on Jun 13, 2022
High underhood temps, increased power demands and vibration can damage alternators or starters. Sponsored by ACDelco.
Don’t settle for “almost” - it matters where the engine is manufactured or remanufactured. Sponsored by ACDelco.
Brake pads are thoroughly developed to produce the best result. This video is sponsored by ZF Aftermarket.
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CAWA, Representing the Automotive Parts Industry, has announced the recipients of its 2022 scholarship awards. CAWA provided more than $13,000 in scholarships this year to 13 individuals.
“Once again, CAWA is proud to assist these young people in pursuing their education and careers in the auto care industry,” said Rodney Pierini, president and CEO, in announcing the awards.
Recipients of this year’s scholarships are:
• Marcos Alvarez-Guzman – Rio Hondo College received the Mort Schwartz Award – given to the highest ranked applicant
• Ethan Times – Arizona State University
• Emmanuel Figueroa – Universal Technical Institute
• Edenilson Cuatete-Hernandez – Universal Technical Institute
• Joaquin Cruz Roldan – Las Positas College
• Yasmin Garcia – Fresno City College
• Ben Ebright – Solano Community College
• Leonardo Zuniga – Los Angeles Pierce College
• Diego Martinez – San Jacinto College
• Kacrana Chamroeun – San Diego Miramar College
The primary scholarship fundraising effort by CAWA is its annual dinner gala, underwritten by Motorcar Parts of America, to be held the Sunday night before the AAPEX and SEMA Shows. This year, it will be held on Oct. 30, at the Venetian in Las Vegas. Scholarship funding also comes, in part, from a grant provided by the University of the Aftermarket Foundation.
To contribute to the Association’s scholarship fund or to donate prizes for the annual fundraising auction, contact Rodney Pierini at 800-332-2292 or [email protected] or visit www.cawa.org.
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